Frequently Asked Questions

Below are some common questions. If your question about our clinic isn't addressed here, please reach out to us via email. 

If your question about our IOP isn't addressed here, please reach out to us via email. 

If you have a question about our research studies, please reach out to us via email

Clinic FAQs

Are you accepting new patients? 

Can my child be seen at this clinic?

What insurances do you take? 

Do you take MediCal or Medicaid? 

Are your clinic appointments in-person or through Telehealth? 

IOP FAQs

Does your IOP accept children? 

Is the IOP in-person, hybrid, or virtual?

What insurances are accepted for the IOP? 

Are you accepting new patients? 

Yes, we are currently accepting new patients who reside in California. 

Can my child be seen at this clinic?

We see patients who are 18 years and older. There is a Child OCD Clinic at UCSF, but they are not accepting new patients at this time. Their wait list is closed. They are only accepting internal referrals from UCSF doctors for the clinic. Please see the External Resources page for more resources. 

What insurances do you take? 

For the clinic, we currently take these insurances listed down below. This list is different from the insurances our IOP can take. For a list of the insurers our IOP accepts, please click here. 

Aetna

Blue Cross (if administered by a 3^rd party insurance, then we are not contracted); and we’re not in-network with EPO plans.

Cigna

Health Net (if administered by Managed Health Network, we are also contracted)

Kaiser (referral is required from Kaiser)

Magellan Behavioral Health (through Blue Shield; we are not contracted with Blue Shield directly)

Medicare (if policy is a Medicare Advantage Plan, then we are only contracted with Managed Health Network Medicare Plans and Kaiser Medicare Plans)

Tricare

United Behavioral Health/Optum (through United Healthcare; we are not contracted with United Healthcare directly)

Do you take MediCal or Medicaid? 

Our building does not currently accept MediCal as a primary insurance and we cannot accept self-pay from patients who have MediCal. If you have another insurance as your primary and MediCal as your secondary, we may be able to see you. Our insurance specialist will be able to tell us more once your coverage is checked. 

Are your appointments in-person or through Telehealth? 

Our clinic offer both types of appointments. 

Does your IOP accept children?

No, our IOP sees patients who are 18 years and older. 

Is the IOP in-person, hybrid, or virtual?

The IOP is only offered in person. 

What insurances are accepted for the IOP? 

For our IOP, we are in-network with the insurers listed below.

Cigna

Kaiser

Managed Health Network

Optum

Out-of-state Blue Cross

We can take some insurances that are out of network. Depending on your out of network benefits, you may have to pay out of pocket entirely or out of pocket to meet your deductible and then pay a reduced amount. Please note that our building does not currently take Medi-Cal as the primary insurance and does not take self-pay if you have Medi-Cal.